Best Offline Training Courses Training Courses in Australia (Found training providers)

As a result of differences in needs, opinions, expectations, and often completely different individual perspectives, conflict arises. Conflict is an inevitable part of any human relationship, but it can be a powerful tool for personal and professional development if managed well.

Recognising and managing conflicts, as well as anticipating future ones, is integral for sustaining relationships. Unmanaged conflict can have far-reaching consequences on both staff and customers, damaging the business’ financial standing. As a result, it is imperative that the organisation places importance on creating strategies for resolving conflicts quickly and amicably, while fostering trust and dedication among clients and co-workers.

In order to manage difficult conversations successfully, specialized knowledge and skills are required, since these types of conversations can be quite challenging without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.

At the end of this course, professionals will be able to control a difficult conversation at all stages of the interaction, so they can reach the desired outcome. It is a necessary skill in the management of human resources, handling difficult customers and managing teams.

During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, as well as how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships.

The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours and many more. As part of the course, participants receive a personality profiling tool report, which assists them in better understanding themselves and how to interact with others.

As a result of completing the PD Training Negotiation Skills Course, you will be able to resolve points of difference, gain an edge in a discussion, come to an agreement on action plans, or bargain for your own or a group's benefit. It takes training and practice to master negotiation, but it is a process that can lead to positive outcomes and create relationships.

In this highly interactive, learner-focused Negotiation Skills Training Course, you'll gain winning negotiation skills and tactics, so you'll feel better prepared and more confident during negotiations.

In the workplace, conflict is sometimes inevitable in order to reach growth and progress. Healthy debate can be constructive but when dialogues become stuck, it can give rise to animosity that hampers development. This can cause feelings of hurt, strained relationships and a lack of productivity. This course will provide delegates with the skills they need to successfully resolve issues in a positive manner that results in an overall win-win situation for all parties involved, while benefitting the business long-term.

Through this workshop, participants will learn about conflict's underlying causes and how communication can help resolve them. Participants will learn practical skills that they can apply to their work and personal lives in a strategic and timely manner by recognizing their own conflict handling styles and contrasting these with those of others.

Outcomes:

As a result of a series of case studies, role-plays and self-reflection, this workshop will equip you with the confidence to negotiate universally. During this course, participants will gain a better understanding of negotiation styles, preparation and planning, benchmarks, tactics, and locking in a deal.

The learning outcomes are:

Conflict is an unavoidable part of life and needs to be managed and resolved constructively for the benefit of both the individuals involved and the organization. In this program, participants gain valuable knowledge about managing and resolving conflict within their organizations, as well as moving toward constructive outcomes.

You will learn how and why conflict arises, how to minimise its impact, and how to manage it effectively in our one-day Getting Past Conflict workshop.

In the face of conflict, we teach participants to respond constructively, thoughtfully, and with purpose, resulting in more stable and lasting workplace relationships and more time spent on solving problems.

As a result of this workshop, you, your team or organization will be able to:

Skillful Negotiator is a two-day program designed to develop concepts and skills underlying principled, interest-based negotiation. The workshop prepares participants to manage any negotiation, no matter how challenging it may be. In addition to creating value, they will learn how to communicate effectively, prepare for upcoming negotiations, and deal with difficult behavior.

Our workshops provide participants with the tools necessary to increase their confidence, manage difficult moments, and improve their outcomes, even when their counterparts are behaving competitively.

As a result of this workshop, you, your team, or organization will be able to: