This course will help you to peacefully resolve conflicts and disputes. It is common for parties in dispute to lack experience with strategic negotiations. It can be difficult for some groups to recognize an opposing side as legitimately negotiating or to identify mediation strategies. Further complicating matters is the fact not all mediators and negotiators have been trained to use both these skills. They may instead be given to people who do not have the necessary skills or knowledge to effectively mediate and negotiate.
