This course will help you identify business processes that can easily be simplified. How to select the best elicitation method that suits your stakeholders. You will also learn how to conduct elicitation meetings. To explore different aspects of your business and find the best improvements, you'll use a variety modeling techniques. The final step is to define the future state for your process. Once you have created a new process, it is time to learn how to present your analysis work in a successful retrospective.