Welcome to the exciting world that is conflict management. Conflict is part of the current world. Both the private and public sectors need to be better equipped to handle different types of conflicts. There are many reasons to have more effective tools for solving problems. These include personal conflicts, interpersonal conflicts, and structural conflicts. Managers need to have the ability to manage conflict and negotiate effectively in order to be successful at work.
Workplace conflict is a common occurrence. Managers should be familiar with the processes and techniques involved in conflict management and negotiation.